1. General Information:

Yurstruulyronelle

Hairstylist (Braids, Locs, Plaits, Crochet, Treatments)

Yardely, Birmingham B25

Email: Yurstruulyronellegmail.com

mobile: 07849163992

Days and Hours: Wednesday, Thursday and Friday; 1oam - 6pm / Saturday 9AM - 5PM

​

2. Appointments:

Book online or by phone

Deposits: £10 Non refundable deposit, must be made to secure your appointment (without it there will be no appointment!)

Late Policy: If you are 25 minutes late without communication, you will lose your deposit and will have to rebook again!

30 minutes or more you will be charged £15 extra for late fee!

Please make sure you communicate with me, so I can readjust your appointment if needed!

Cancellations & Rescheduling: All appointments must be cancelled and rescheduled within 24hours before your appointment!

Appointments must be made within the same month, if you cannot reschedule or cancel your appointment, I will class it as a no show.

Before your appointment: Please make sure your hair is detangled, free from any product, washed and dried.

(This doesn't apply to those who have booked for a wash service)

​

3. Deposits and Payments:

A deposits must be made to secure your appointment, this will be made by transfer only. Without it there will be no booking.

The rest of your payment will need to be made in person when you arrive to your appointment.

Payment methods are bank transfer and cash.

Refund Policy for Products and Services:

When dealing with hair products and services, it's important for both businesses and customers to have a clear understanding of the refund policy. This ensures that expectations are managed and any issues are resolved fairly.

General Guidelines

1. Eligibility for Refunds

   • Refunds are typically offered for defective or damaged products.

   • Services that do not meet the agreed-upon outcome may also qualify for a refund.

2. Non-Refundable Items

   • Opened or used hair care products are generally non-refundable due to hygiene reasons.

   • Custom or personalized hair services may not be eligible for refunds.

3. Time Frame

   • Customers are usually required to request refunds within a specific period after purchase, often ranging from 14 to 30 days.

Refund Process

1. Proof of Purchase

   • Customers need to provide a receipt or order confirmation to initiate a refund.

2. Inspection

   • Returned products may be inspected to confirm the defect or damage before a refund is issued.

3. Refund Method

   • Refunds are generally given in the original form of payment. Alternatively, store credit may be offered.

Special Considerations

• Allergies or Reactions: If a customer experiences an allergic reaction to a hair product, a refund may be considered even if the product is opened.

• Service Dissatisfaction: If a customer is dissatisfied with a hair service, the provider may offer a redo or a partial refund.

Tips for Customers

• Read the Policy: Always read and understand the refund policy before making a purchase or booking a service.

• Communicate Clearly: If there's an issue, communicate clearly with the provider to find a satisfactory solution.

• Document Everything: Keep all receipts and document any issues with products or services.

By understanding and adhering to these guidelines, both businesses and customers can ensure a smooth transaction experience and maintain a positive relationship.

​

4. Client Responsibilities:

When visiting a hair salon, clients have certain responsibilities to ensure a smooth and successful experience. Understanding these responsibilities can help both the client and stylist achieve the desired results.

Before the Appointment

1. Research and Choose Wisely:

   • Select the style or treatment you desire.

   • Check reviews and recommendations to ensure quality service.

2. Schedule Appropriately:

   • Book your appointment at a time that allows you to arrive relaxed and unhurried.

   • Be mindful of the salon's cancellation and rescheduling policies.

3. Prepare Your Hair:

   • Follow any pre-appointment instructions provided by the stylist, such as washing or not washing your hair.

   • Avoid using heavy styling products on the day of the appointment unless instructed otherwise.

During the Appointment

1. Communicate Clearly:

   • Explain your hair goals and preferences clearly to your stylist.

   • Bring photos or examples if possible to help convey your desired look.

2. Be Honest and Open:

   • Share any previous treatments or colorings, as this information is crucial for achieving the best results.

   • Discuss any allergies or sensitivities to hair products.

3. Respect Time:

   • Arrive on time for your appointment to respect both your stylist's time and other clients.

   • Be patient during the process, especially for complex services that may take longer.

After the Appointment

1. Follow Post-Care Instructions:

   • Adhere to any aftercare advice given by your stylist to maintain your new look.

   • Use recommended products to preserve the health and style of your hair.

2. Provide Feedback:

   • Share your experience with the salon, whether positive or constructive, to help improve their services.

   • Leave a review if you had a particularly good experience.

3. Maintain Regular Appointments:

   • Schedule follow-up appointments as recommended to keep your hair healthy and styled.

These responsibilities, clients can enhance their salon experience and achieve the best possible results for their hair.

​

5. Health and Safety:

Ensuring health and safety in a salon is crucial for both clients and staff. Salons are environments where people come into close contact, and various tools and chemicals are used. Therefore, maintaining high standards of cleanliness and safety is essential to prevent the spread of illness and ensure a pleasant experience for everyone involved.

​

Preventing Illness in Clients

1. Hygiene Practices

• Hand Washing: Staff wash hands thoroughly with soap and water before and after each client. Hand sanitizers should also be readily available.

• Tool Sterilization: All tools, such as scissors, combs, and brushes, must be sterilized after each use. This prevents the transmission of bacteria and viruses.

• Surface Cleaning: Regular cleaning of surfaces, chairs, and workstations with disinfectant products is necessary to maintain a hygienic environment.

2. Ventilation

• Air Quality: Proper ventilation is essential to ensure that fumes from hair products and other chemicals do not accumulate in the salon. Good air circulation helps to reduce the risk of respiratory issues for both staff and clients.

3. Safe Handling of Chemicals

• Product Knowledge: Staff is well-trained in the safe handling and application of chemicals, such as hair dyes and hair products, to prevent accidental exposure or allergic reactions.

• Storage: All products should be stored according to manufacturer instructions to maintain their effectiveness and reduce the risk of spills or contamination.

4. Client Health Screening

• Pre-Appointment Checks: Clients should be encouraged to disclose any skin conditions, allergies, or illnesses that might affect their treatment. This helps in tailoring services to individual needs and minimizing health risks.

• Illness Policy: Clients showing symptoms of contagious illnesses should be politely asked to reschedule their appointments to protect others in the salon.

5. Staff Training

• First Aid: Staff should be trained in basic first aid to handle any minor injuries or health issues that may arise.

• Ongoing Education: Regular training sessions on health and safety practices ensure that all staff members are up-to-date with the latest guidelines and techniques.

​

By following these health and safety guidelines, salons can minimize the risk of illness and provide a welcoming and secure atmosphere for everyone.

​

6. Complaints and Disputes:

Service Quality

Clients may express dissatisfaction with the quality of services such as haircuts, coloring, or styling. This can stem from unmet expectations or a misunderstanding of the desired outcome.

Pricing Discrepancies

Disputes can arise if clients feel they were overcharged or not informed about additional costs. Transparent communication about pricing is crucial to avoid these issues.

Appointment Scheduling

Miscommunications regarding appointment times or durations can lead to frustration for both clients and staff. Efficient scheduling systems and reminders can help mitigate these issues.

Hygiene and Cleanliness

Concerns about the cleanliness of tools, equipment, or the salon environment can be a significant issue, especially in light of health and safety regulations.

Customer Service

Rude or unprofessional behavior from clients and staff can lead to dismissal of services.

Strategies for Resolving Disputes

Listen Actively

When a client voices a complaint, it's important to listen without interrupting. Show empathy and understanding, ensuring the client feels heard and valued.

Apologize Sincerely

A genuine apology can go a long way in de-escalating a situation. Acknowledge the client’s feelings and express regret for any inconvenience caused.

Offer Solutions

Work with the client to find a satisfactory resolution. This may include offering a redo of the service, a refund, or a discount on future services. Tailor the solution to the specific complaint and the salon’s policies.

Document the Incident

Keep a record of the complaint and the steps taken to resolve it. This documentation can be useful for identifying patterns and preventing future issues.

Train Staff Regularly

Regular training sessions can help staff stay updated on the latest techniques, customer service practices, and health regulations. This proactive approach can minimize the occurrence of complaints.

Implement Feedback Mechanisms

Encourage clients to provide feedback through surveys or suggestion boxes. This can offer valuable insights into areas for improvement and demonstrate the salon’s commitment to customer satisfaction.

Prioritizing customer satisfaction and continuously improving service quality are key components to us.

​

7. Liability:

1. Professional Liability

Professional liability, often known as malpractice or errors and omissions insurance, covers claims related to the services provided. In a salon, this might include:

• Incorrect Treatments: If a stylist performs a procedure incorrectly, leading to hair damage or skin reactions.

• Failure to Deliver Promised Results: If a client is dissatisfied with a service that did not meet advertised expectations.

2. General Liability

General liability covers accidents or injuries that occur on the premises. This includes:

• Slip and Fall Accidents: Wet floors or loose rugs can lead to serious injuries.

• Property Damage: Damage caused by salon employees to clients’ belongings.

3. Product Liability

Salons use a variety of products, from hair dyes to skincare treatments. Product liability covers claims related to:

• Defective Products: If a product used in the salon causes harm due to a manufacturing defect.

• Improper Use of Products: If a product is used incorrectly by salon staff, leading to client injury.

Legal Obligations

Licensing and Regulations

Salon must ensure that all practitioners have the necessary licenses and adhere to local health and safety regulations. This might include:

• Sanitation Standards: Regular cleaning and sterilization of tools and workspaces.

• Proper Ventilation: Ensuring adequate ventilation for chemical treatments.

Client Consent Forms

Obtaining informed consent from clients before performing certain treatments can help mitigate risks. Consent forms should:

• Explain Risks: Clearly outline potential side effects or risks of a procedure.

• Provide Alternatives: Offer alternative treatments if applicable.

Risk Management Strategies

Insurance Coverage

Salon owners should invest in comprehensive insurance coverage to protect against various liabilities. Essential insurance policies include:

• Professional Liability Insurance

• General Liability Insurance

• Workers' Compensation Insurance

Employee Training

Regular training for employees on safety protocols, proper use of products, and customer service can reduce the risk of accidents and misunderstandings.

Incident Documentation

Maintain detailed records of any incidents that occur in the salon. This can be crucial for defending against liability claims and improving future safety protocols.

​

8. Privacy Policies:

When you engage in a transaction upon our enchanted website, we gather the personal details you graciously provide, such as your name, address, and email. Rest assured, your personal information shall be utilized solely for the specific purposes outlined above.

We collect both Non-personal and Personal Information for the following magical purposes:

To bestow and operate our Services;

To offer our Users continuous customer support and technical assistance;

To reach out to our Visitors and Users with general or personalized service-related notices and promotional messages;

To conjure aggregated statistical data and other inferred Non-personal Information, which we or our business allies may employ to enhance our respective services;

To comply with all relevant laws and regulations.

Our company flourishes on the Wix.com platform, a realm that provides us with the online venue to offer our products and services. Your data may be securely stored through Wix.com’s data storage, databases, and general applications, all safeguarded by firewalls.

All direct payment gateways provided by Wix.com and utilized by our company adhere to the esteemed standards set by PCI-DSS, governed by the PCI Security Standards Council—a collaborative effort of renowned brands like Visa, MasterCard, American Express, and Discover. These PCI-DSS requirements ensure the secure handling of credit card information by our store and its service providers.

We may reach out to you to notify you about your account, to troubleshoot any issues, to resolve disputes, to collect fees or dues, to gather your opinions through surveys or questionnaires, to share updates about our company, or as necessary to uphold our User Agreement, applicable national laws, and any agreements we may hold with you. For these purposes, we may contact you via email, telephone, text messages, or postal mail.

If you wish for us to cease the processing of your data, please connect with us at 07849163992 or send us a message at: Yurstruulyronelle@gmail.com. We reserve the right to alter this privacy policy at any moment, so we encourage you to review it often. Changes and clarifications will take effect immediately upon their posting on the website. Should we enact significant changes to this policy, we will notify you here, ensuring you remain aware of the information we collect, how we utilize it, and under what circumstances, if any, we disclose it.

If you desire to access, correct, amend, or delete any personal information we possess about you, we warmly invite you to contact us at Yurstruulyronelle@gmail.com.

​

9. Amendments:

• Any changes in laws or regulations that affect your Yurstruulyronelle operations.

• Any new services, product offerings, or shifts in company policy.

• Customer feedback or complaints highlighting areas for improvement.

• Any updates required due to new technology or software.

Guidelines:

• We clearly outline what is changing and why.

• Avoid legal jargon to ensure all users can understand the changes.

• We use bold text or bullet points to emphasize major updates.

Any Changes:

• Send a detailed email outlining the amendments.

• We post a prominent notice on your website.

• If applicable, We notify users directly through your app.

Timeline:

• We give users at least 30 days' notice before the amendments take effect.

• We clearly state how users can accept the changes (e.g., continued use of the service).

Feedback and Support:

• We Offer a direct line of communication for queries.

• FAQs: Update your FAQs section to address common concerns about the amendments.

Documenting Changes:

• We Implement a version control system to track changes.

• Change Log: Keep a detailed log of what changes were made and when.

Legal Review:

• We ensure all changes comply with applicable laws and regulations.

• We evaluate potential risks associated with the amendments.​

10. Governing Laws:

Licensing and Permits

• Salon has have the appropriate cosmetology licenses.

• Salon has obtain a business license to legally operate.

• Salons has health and safety standards set by organizations such as the Occupational Safety and Health Administration (OSHA). This includes maintaining cleanliness, proper ventilation, and the safe use of chemicals.

Employment Laws

• Salons has complied with federal and state labor laws regarding wages, working hours, and employee rights.

• Yurstruulyronelle ensures that hiring and employment practices comply with laws prohibiting discrimination based on race, gender, disability, and other protected characteristics.

Taxation

• Salon has obtain an Employer Identification Number (EIN) and file taxes, including sales tax, payroll tax, and income tax.

• Many states require salons to charge sales tax on products and services.

Laws Governing Websites

• Website has a privacy policy that informs users about data collection, usage, and sharing practices.

• General Data Protection Regulation (GDPR) that collect data from EU citizens, compliance with GDPR is mandatory. This includes obtaining consent before data collection and ensuring data protection.

Accessibility

• We accessible to individuals with disabilities, ensuring that all users have equal access to information and services.

Intellectual Property

• Website content, including text, images, and videos, must not infringe on the copyrights of others. Always use original content or properly licensed materials.

• Ensure that the website's name, logo, and branding elements do not violate trademark laws.

E-commerce Regulations

• Our website selling products or services is complied with consumer protection laws, including clear disclosure of prices, terms, and conditions.

• We implement secure payment gateways to protect users’ financial information, adhering to the Payment Card Industry Data Security Standard (PCI DSS).

​